Tour Terms

Group Tours

Each group tour operates with a minimum of two people. If the minimum quota is not met, a 100% refund will be issued up to the tour date. Tours are conducted simultaneously in English and Spanish.

 

Private Tours

If you want to cancel your private tour, a refund will be issued depending on the remaining days until the start of your tour:

  • More than 30 days: 100% refund.
  • 29 to 10 days: 50% refund.
  • Less than 10 days: 25% refund.
  • Transaction fees may apply and are the responsibility of the customer.

 

Rapa Nui National Park Ticket

Rapa Nui National Park covers over 40% of Easter Island, including key archaeological and tourist sites. A ticket is mandatory to enter and is not included in the price of tours or other services.

 

Force Majeure

If we’re unable to conduct tours due to unforeseen circumstances, such as inclement weather or flight delays, we’ll refund 50% of the tour cost. This policy only applies to events beyond the traveler’s control.

 

Reimbursement if Tour Cannot Be Conducted

If circumstances prevent us from conducting the tour, except in cases of force majeure, you’ll receive a complete refund of the tour cost.

 

Tour Languages

Our regular tour languages are English and Spanish. If you need a different language, extra charges may apply.

 

Tours Are Not Available for Cruise Ship Passengers

Port and tender pick-up are not available for cruise ship passengers.

Scroll to Top